Phone: 0203 - 769 - 1613

   info@uktechprotect.com

We now live in a digital age where traditional products, broadcast platforms and programme content have all converged into a seamless entertainment service offering high quality content at your finger tips

However in no time at all your digital entertainment can falter or stop all together if serious consideration is not given to the source signal which might be delivered by an aerial, a satellite dish or a broadband cable.

UTP offer a wide range of direct to Customer services to support all major broadcast platforms including Freeview, Freesat, BT Vision, YouView and Sky television so if you need assistance from a professional contact us.

Frequently Asked Questions 

We have compiled a list of frequently asked questions below, If you are unsure on anything or would simply like to discuss your query with one of our trained sales assistants please feel free to call.

Why do I need the Satellite UTP Cover?

A typical minimum callout for an engineer would cost £ 80.00 and equipment replacement up to a further £ 275.00 for a standard Sky system and more for a Sky + or Sky HD receiver.

If anything goes wrong with my Sky system can I reorder a new one from BSkyB on a "special" deal?

No! Each household is limited to ONE subsidised system from BSkyB.

Isn't the cover expensive?
Cover for a standard system starts from 13p per day!

How is the cover payable?

We accept a variety of payment methods, including: all types of credit/debit card, direct debit, cheques and postal orders. We recommend your first payment be by credit/debit card to gain immediate cover. Your card transaction is normally protected by your card provider and direct debit is protected by the direct debit guarantee.

How long does the cover last?

The uk tv care cover is a MINIMUM 12 month contract and is not refundable. If you wish to cancel AFTER the initial one year or longer term simply write to us giving 30 days notice before the renewal date. This does not affect your statutory rights.

What if I have an existing problem?

There is a callout charge of £65.00 in the first 30 days in case you need us to rectify any existing problems. Once our engineer has visited you he will carry out a system health check and the plan will be fully operational.

Can I cover Sky +, Sky HD, or more than one digital box?

We can cover any domestic combination. Ask a member of our sales team by calling the Helpline.

What do I do in the event of a fault developing?

Just call our helpline. We will arrange for an engineer to discuss the problem and attend your address as required.

Will I be asked to select numerous options on the helpline or be placed on hold for a long period?

No!. We aim to, wherever possible, have you speak directly to a helpline consultant.

Can i check all my contract online?

We are working on extending the Your Account section to include this facility.

What do I do if my details change?

Please ensure you keep your details up to date by telephoning us on 0203-769-1613 or by completing this form.

Are your Call Centres in Uk?

Our Call Centres are currently located in Spain. Our new Call Centres localized in the United Kingdom and France will be operational in the near future. We are a fully registered company in the United Kingdom with offices in Spain and France and will soon be opening offices in more countries throughout Europe.

Are you selling insurance for TV equipment?

No we do not sell insurance, we sell maintenance packages that provide a combination of expert support and replacement equipment for when your existing equipment breaks down.

Your Rights to Cancel During the Cooling Off Period?

The ‘cooling off period’ is the fourteen (14) day period from receipt of your documentation or from the plan start date, whichever is later. (For some plans this period may be longer please refer to the plan documentation for full details).

If you wish to cancel within the 14 day cooling off period  the first year is none refundable.

If you change your mind during the cooling off period, you can cancel your plan. However, you must pay us for any costs incurred by us in providing you with the service, such as the cost of the call out and any repair (but the charges will not exceed the price of the plan). However, if we replace your appliance during the cooling off period, your plan will automatically end and you must pay the full plan fee.

Your Rights to Cancel After the Cooling Off Period

For your rights to cancel after the cooling off period: Cancellations must be made via email to cancellations(a)ukteckhprotect.com Proof  of the Contract holder must give the following information: Name, Address, Contract No. and Security Password and Reason for Cancellation.  It is at the discretion of Uk Tech Protect Ltd to process full or partial refunds based on the amount of time the Contract has been in effect.

My reference number doesn't work, why?

There are a number of reasons your number may not be working.

Is the postcode different?

You need to use the postcode as it is written on your letter. If there is a mistake on your postcode, use the code found on your letter to enter the site. You will then be able to edit your details to amend any mistakes.

You can usually find your reference number on the top right hand corner of your letter.

The first two or three characters can be letters or numbers. The last seven are always numbers.

Have you typed a number instead of a letter ?

The capital letter ‘O’ and the number ‘0’ (zero) can be easily mistaken for each other. The number ‘1’ can also be misread as the lowercase letter ‘l’.

Is the space in your reference number causing a problem?

Try entering your number with and without the space.

Are you using the number from the same letter?

The reference refers to a specific offer for a particular appliance. If you try to use the reference from another letter from us, it won't work.

Will I have to pay more if I need several repairs?

No, you can request as many repairs as you need, providing your plan is valid.